Hey there! Need to get in touch with us? Select from the following categories so that we can best direct your inquiry. Expect a response within 1 business day. If you have not heard back from us, please check your spam/junk folder. Need to talk things through with someone over the phone, or want to send a quick text? Call, or text the following number between 8am - 4pm CT Monday - Friday | 507-474-6225
Have a general question that you need help answering? Let us know! Fill out the below form and we'll get back to you within 1 business day. Questions about lead times or estimated completion dates? Click HERE before reaching out.
Stock and warehouse items ship in 2-6 business days, and can be returned (for a full refund) or exchanged within 30 days of shipping.
Custom products can be returned/exchanged within 30 days of shipping, but will be charged 20% of the item's original purchase price, as a restocking fee.
Items must be returned/exchanged new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted.
If you’re looking to make a Return or Exchange:
- Make sure you are logged into your EE account.
- Go to your profile in the top right corner of the screen.
- Scroll down and find the order you placed that includes the item(s) you would like to return/exchange.
- Click “Return Items?” on the appropriate order.
- Fill out the form with as much information as possible (Circumstances, desired exchanged item specifics, etc.).
- You should receive authorization for your return/exchange within 24 hours (excluding holidays and weekends).
- Follow the instructions given upon authorization.
If you do not have a EE account and wish to make a Return/Exchange, please use the General Inquiry Form.
Warranty / Repairs
Enlightened Equipment is driven by a passion for making ultralight outdoor gear that goes wherever you go. Our philosophy is to be smarter and lighter, focusing on quality and eliminating extra features so you carry only what you need. Since our gear uses incredibly lightweight materials, strength and durability may be reduced. It is up to you, the user, to determine if the items will serve their intended purposes for you. Take note that lightweight gear may not be able to stand up to the same use and abuse that heavier gear built with more durable materials can withstand. Enlightened Equipment warrants its products will be free from defects in materials and workmanship to the original owner for three years from the time of Purchase.
We will repair or replace, at our discretion, any damaged product covered by our warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence, or aftermarket modifications.
Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear. Ultralight products are made from less durable materials in order to achieve noticeable reductions in weight. This does not imply that our gear needs to be treated delicately. It does mean that it needs to be treated with thoughtful intent. Be aware of the zippers in your tent, and be conscious of the things around you that may damage your gear, eg., dogs, fire, sharp objects, and so on.
All Warehouse items are covered by our warranty, excluding any specific issues mentioned on the product page. Warehouse items are sold in like new condition.
For professional repairs, we have arranged discounts with a third-party company based out of Bend, Oregon called Rugged Thread.
You can request a quote from them here:
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.
ProDeal / Discount
If you wish to apply for a Prodeal, please fill out the form below. The affiliations we offer discounts to will be in the drop down menu! We require that you have an EE account prior to requesting ProDeal access.
*Please note, the ProDeal discount applies only to products made by Enlightened Equipment. Any products sold but not produced by Enlightened Equipment is not discounted. However, you can reach out to the companies that produce those items to see if they offer a ProDeal. Thanks!