Hey there! Need to get in touch with us? Select from the following categories so that we can best direct your inquiry. Expect a response within 1 business day.
Returns / Exchanges
Stock and warehouse items ship in 1 to 2 business days, and can be returned (for a full refund) or exchanged within 30 days of shipping.
Custom products can be returned/exchanged within 30 days of shipping, but will be charged 20% of the item's original purchase price, as a restocking fee.
Items must be returned/exchanged new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted.
To initiate a return, please fill out the below form. Once approved, all items must be shipped to Enlightened Equipment within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.
Warranty / Repairs
We will repair or replace, at our option, any damaged product covered by our Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Repairs for damages outside of our Limited Lifetime Warranty incur a base charge of $60, which covers the first hour of work, most materials, and return shipping back to you. If the repair takes longer than an hour or requires significant materials, additional charges may apply. You are responsible for shipping your item to us.
To inquire about a return or warranty claim, please fill out the below form. If approved, we'll provide details for next steps. Please note that the customer is responsible for any shipping expenses involved.
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.
Have a general question that you need help answering? Let us know! Fill out the below form and we'll get back to you within 1 business day. Questions about lead times or estimated completion dates? Click HERE before reaching out.