Hey there! Need to get in touch with us? Select from the following categories so that we can best direct your inquiry. Expect a response within 1 business day. If you have not heard back from us, please check your spam/junk folder. Need to talk things through with someone over the phone? Call the following number between 8am - 4pm CT Monday - Friday | 507-474-6225
Have a general question that you need help answering? Let us know! Fill out the below form and we'll get back to you within 1 business day. Questions about lead times or estimated completion dates? Click HERE before reaching out.
Stock and warehouse items ship in 2-6 business days, and can be returned (for a full refund) or exchanged within 30 days of shipping.
Custom products can be returned/exchanged within 30 days of shipping, but will be charged 20% of the item's original purchase price, as a restocking fee.
Items must be returned/exchanged new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted.
If you’re looking to make a Return or Exchange:
- Make sure you are logged into your EE account.
- Go to your profile in the top right corner of the screen.
- Scroll down and find the order you placed that includes the item(s) you would like to return/exchange.
- Click “Return Items?” on the appropriate order.
- Fill out the form with as much information as possible (Circumstances, desired exchanged item specifics, etc.).
- You should receive authorization for your return/exchange within 24 hours (excluding holidays and weekends).
- Follow the instructions given upon authorization.
If you do not have a EE account and wish to make a Return/Exchange, please use the General Inquiry Form.
Warranty / Repairs
We will repair or replace, at our option, any damaged product covered by our Limited Lifetime Warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Repairs for damages outside of our Limited Lifetime Warranty incur a base charge of $60, which covers the first hour of work, most materials, and return shipping back to you. If the repair takes longer than an hour or requires significant materials, additional charges may apply. You are responsible for shipping your item to us.
To inquire about a return or warranty claim, please fill out the below form. If approved, we'll provide details for next steps. Please note that the customer is responsible for any shipping expenses involved.
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.
Prodeal / Discount
If you wish to apply for a Prodeal, please fill out the form below. The affiliations we offer discounts to will be in the drop down menu! We request that you have an EE account prior to requesting Prodeal access. Thanks!