By purchasing Insured Shipping at checkout, you are adding an additional layer of protection to your order. If by bad luck (lost package) or malice (stolen package) your Enlightened Equipment product(s) are not delivered, we will launch an investigation in order to replace those items.
Investigations typically take between 3-5 business days to complete, and if our investigation concludes that the package was in fact lost in transit or stolen upon delivery, we'll replace your item(s) within 3-5 business days of completing the investigation.
To file an Insured Shipping claim on a potentially lost or stolen item, please email email@example.com with your name, order number, and concern. Upon receiving your request, a customer service representative will follow up within 1 business day with next steps, additional needed information, and a timeline for processing your claim.
Insured shipping only available for domestic shipments