By default, all domestic orders are shipped USPS Priority or USPS First Class. Once shipped, orders are typically delivered in 2-3 business days. Orders shipping to Alaska and Hawaii could take up to 4-5 business days.
If you'd prefer to use a different mail delivery service (UPS/FedEx/DHL), please place your order and then contact customer service for a quote. Please note that additional costs could be associated with alternative delivery services. Please note that alternative delivery services may not always be an available option.
***Due to the ongoing effects of Covid-19 on mail delivery, please be aware that some customers are experiencing longer delivery times than normal.
We ship internationally! At checkout international customers will have the option between using DHL or Fedex. If you'd prefer an alternative delivery service (USPS or UPS) please reach out to customer service for options. Please note that alternative delivery services may not always be an available option. Once shipped, international deliveries typically take between 1-2 weeks.
Please note that customers are responsible for covering all taxes and fees associated with international delivery, the UK is excluded from this and will pay tax and fees at the time of purchase. For estimates on taxes and fees, click HERE to access a helpful import duty calculator. Please note that we are unable to deliver to Malaysia, Morocco, or Indonesia. If you want to ship to Russia, please contact customer service first.
***Due to the ongoing effects of Covid-19 on mail delivery, please be aware that some customers are experiencing longer delivery times than normal. Please note that some countries are also imposing slightly higher than usual import fees.
While we are unable to rush the completion of an order, once finished, we do have the ability to expedite its delivery. In order to do so, please contact customer service for available shipping options and delivery timeframes. Expedited shipping will mean additional shipping costs. Expedited shipping may not always be an available option depending on time of day.
By purchasing Insured Shipping at checkout, you are adding an additional layer of protection to your order. If by bad luck (lost package) or malice (stolen package) your Enlightened Equipment product(s) are not delivered, we will launch an investigation in order to replace those items.
Investigations typically take between 3-5 business days to complete, and if our investigation concludes that the package was in fact lost in transit or stolen upon delivery, we'll replace your item(s) within 3-5 business days of completing the investigation.
To file an Insured Shipping claim on a potentially lost or stolen item, please email email@example.com with your name, order number, and concern. Upon receiving your request, a customer service representative will follow up within 1 business day with next steps, additional needed information, and a timeline for processing your claim.
Insured shipping only available for domestic shipments