Our return policy varies depending on the type of product you purchase. The below policies are for items you wish to return new and unused. We do not accept returns of used items. For details regarding warranty issues, see our Limited Lifetime Warranty.
Stock items and warehouse items ship in 1-7 business days, and can be returned within 30 days of shipping for a full refund, custom items can also be returned but are subject to a 20% restocking fee. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.
*Exclusions to 3rd Party Gear may apply, please contact Customer Service with any questions.
Items can be exchanged for a different item within 30 days of shipping. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors will not be accepted.
All approved items must be shipped within 7 business days of receiving exchange approval. The customer is responsible for any shipping expenses involved. If your exchange is time sensitive, please express this in the attached message with your exchange. We will be able to start building your product only after receiving verification via tracking number that the product is on its way back to us.
Exchanged items will not be shipped to you until we receive and inspect the returned item. It is not guaranteed that products will be produced or delivered by specific timelines, but we will do our best to accommodate your situation.
For Exchanges where the new item costs more than the original item, you will be invoiced for the difference. For Exchanges where the new item costs less than the original item, you will be refunded the difference. For Exchanges where the new item is the same price, no action is needed. Refunds are given in the original method of payment.
*Please note that an exchange involving a custom item will still be subject to a 20% restocking fee.
Stock and warehouse items are items that ship in 2-6 business days. Orders for these items can be canceled with a full refund issued, as long as the item has not been shipped. Once an item has shipped, the Return Policy applies.
Custom items can be canceled or changed, and you can receive a full refund if the request is received prior to the start of production. Production start times are variable, so you will need to contact our customer service department to determine the status of your order; they will be happy to assist you in this process. Any orders that have been started, may still be cancelled or changed, but are subject to a 20% fee to cover lost time and materials. If you'd like to change your order, reach out to customer service, and we'll assist you.
Enlightened Equipment is driven by a passion for making ultralight outdoor gear that goes wherever you go. Our philosophy is to be smarter and lighter, focusing on quality and eliminating extra features so you carry only what you need. Since our gear uses incredibly lightweight materials, strength and durability may be reduced. It is up to you, the user, to determine if the items will serve their intended purposes for you. Take note that lightweight gear may not be able to stand up to the same use and abuse that heavier gear built with more durable materials can withstand. Enlightened Equipment warrants its products will be free from defects in materials and workmanship to the original owner for three years from the time of Purchase.
We will repair or replace, at our discretion, any damaged product covered by our warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence, or aftermarket modifications.
Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear. Ultralight products are made from less durable materials in order to achieve noticeable reductions in weight. This does not imply that our gear needs to be treated delicately. It does mean that it needs to be treated with thoughtful intent. Be aware of the zippers in your tent, and be conscious of the things around you that may damage your gear, eg. dogs, fire, sharp objects, and so on.
All Warehouse items are covered by our warranty, excluding any specific issues mentioned on the product page. Warehouse items are sold in like new condition.
For professional repairs, we have partnered with a third-party company based out of Bend, Oregon called Rugged Thread.
You can request a quote from them here: Rugged Thread Repair Quote
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.
WARRANTY INFORMATION
Saga Branded Products Limited Lifetime Warranty:
Covers defects in materials and workmanship for the lifetime of the product under normal use conditions. This does not cover normal wear and tear or damage caused by improper use, abuse, or improper storage. Fishing rod breakages in the top 18" of the rod are not covered by this warranty.
Customer is responsible for all shipping and handling costs both ways for warranty and/or repair services.
It is at Enlightened Equipment's sole discretion whether to repair or replace warrantied products.
To start a warranty claim, contact us at customerservice@enlightenedequipment.com.
Saga Rods Non-Warranty Replacement:
Each rod purchase (purchased from Enlightened Equipment via our website, and applying only to the original owner) is eligible for ONE "no questions asked" replacement at 50% of current market value for the exact model in question in the event of damage or breakage that is not covered under the warranty. You must provide physical evidence of the broken rod. This program cannot be used to get a second rod at a lower cost or to replace lost or stolen items. If the original model is no longer available, we will choose the most suitable replacement at our discretion. This program cannot be used to switch rod models, lengths, actions, or powers, and only allows for a low-cost replacement of the exact same rod that was damaged.
Non-Saga Branded Products Warranty:
Enlightened Equipment does not warranty third-party products sold alongside the Saga line. All warranty claims for those products must be made directly to the manufacturer.
SHIPPING / RETURNS / EXCHANGES
Domestic Shipping:
By default, all domestic orders are shipped USPS Priority or USPS First Class for smaller orders. Large orders may ship with FedEx Ground. Once shipped, orders are typically delivered in 2-5 business days. Orders shipping to Alaska and Hawaii may take slightly longer. If you'd prefer a different delivery service (UPS/FedEx), please place your order and then contact customer service at customerservice@enlightenedequipment.com for a quote. Alternative delivery services may involve additional costs and may not always be available.
International Shipping:
Saga line products do not ship internationally. At this time, Saga products ship only within the United States of America.
Oversized Items:
1-piece fishing rods always ship oversized with an additional $20 shipping fee due to the extra care and handling required.
Expedited Shipping:
We are unable to rush the completion or fulfillment of an order, but once it's ready we can expedite its delivery. Contact customer service at customerservice@enlightenedequipment.com for available shipping options and delivery timeframes. Expedited shipping means additional shipping costs and may not always be available depending on the time of day.
Returns/Exchanges:
We do not accept returns or exchanges of used items. For warranty issues, see the Saga Limited Lifetime Warranty above. All items must be new and unused (not installed or altered in any way) and must be returned with all original factory packing materials, parts, and documentation within 30 days of shipping for a full refund or exchange. Shipping costs are non-refundable, and the customer is responsible for return shipping to Enlightened Equipment. Enlightened Equipment reserves the right to reject any return at its sole discretion if it does not meet these criteria.
Items can be exchanged for a different item within 30 days of shipping under the same conditions as returns. Approved exchange items must be shipped within 7 business days of approval, and customers are responsible for all shipping charges. Exchanges are processed only after the returned item has been inspected. Price differences will be either refunded or invoiced, depending on the item exchanged.
Sleeping quilts are used as a part of a sleep system that usually includes your tent, your sleeping pad, your sleeping quilt or bag, and base layer cloths. Without each of these pieces accounted for in the conditions you expect to be sleeping in, your system may fail, and your other parts of your sleep system cannot make up for it. For example, your 0° sleeping quilt will not be able to keep you warm if your heat is lost beneath you by having an inadequate sleeping pad..
Quilts use strap systems to attach the quilt to your sleeping pad. This usually includes some combination of either flat straps, or loop straps, which loop around the pad, then attach the quilt via clips..
Both Sleeping Quilts and Bags use temperature rating to measure their level of warmth, meaning that a 20° sleeping quilt should be equally warm (when used properly) against a 20° sleeping bag. In extreme cold conditions, having your body fully encapsulated by a sleeping bag may create extra layers of failsafe for keeping out moisture and drafts.
Because of their ability to be opened and moved within more freely, quilts are generally better for side sleepers. Quilts allow you to sleep more naturally while in blanket-mode, and allow you to choose how secure/tight to your body the quilt sits on colder nights.
Sleeping bags fully encompass the user head-to-toe, while sleeping quilts only cover the most necessary parts of the body. Sleeping quilts lack the hood of a sleeping bag, as well as the insulation underneath your body in exchange for a more highly versatile sleeping experience. Sleeping quilts can be formed as blankets, or closer to full bags, depending on the temperatures and variables the night calls for, while sleeping bags will only wrap around the user fully in the 'mummy bag' fashion.
Why do we keep calling it a Sleep System? Can't I just roll out my sleeping bag and be good?
Why can't temperature ratings all just be the same?! Let's try to make an (unfortunately) long story short.
Make sure you have the best night of sleep possible - body temperature management, caloric intake, & more.