Enlightened Equipment is driven by a passion for making ultralight outdoor gear that goes wherever you go. Our philosophy is to be smarter and lighter, focusing on quality and eliminating extra features so you carry only what you need. Since our gear uses incredibly lightweight materials, strength and durability may be reduced. It is up to you, the user, to determine if the items will serve their intended purposes for you. Take note that lightweight gear may not be able to stand up to the same use and abuse that heavier gear built with more durable materials can withstand. Enlightened Equipment warrants its products will be free from defects in materials and workmanship to the original owner for three years from the time of Purchase.
We will repair or replace, at our discretion, any damaged product covered by our warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence, or aftermarket modifications.
Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear. Ultralight products are made from less durable materials in order to achieve noticeable reductions in weight. This does not imply that our gear needs to be treated delicately. It does mean that it needs to be treated with thoughtful intent. Be aware of the zippers in your tent, and be conscious of the things around you that may damage your gear, eg., dogs, fire, sharp objects, and so on.
All Warehouse items are covered by our warranty, excluding any specific issues mentioned on the product page. Warehouse items are sold in like new condition.
For professional repairs, we have arranged discounts with a third-party company based out of Bend, Oregon called Rugged Thread.
You can request a quote from them here:
Rugged Thread Repair Quote
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.