Check out the following categories to send your questions to the right place. Expect a response within one business day. If you don't hear back from us, check your spam/junk folder.
You can also call or text 1-(507)-474-6225 between 9am - 4pm CST, Monday - Friday. For the best assistance, please provide any order details or relevant information.
Have a general question that you need help answering? Let us know! Fill out the below form and we'll get back to you within 1 business day. Questions about lead times or estimated completion dates? Click HERE before reaching out.
Stock and warehouse items ship in 2-6 business days, and can be returned (for a full refund) or exchanged within 30 days of shipping.
Custom products can be returned/exchanged within 30 days of shipping, but will be charged 20% of the item's original purchase price, as a restocking fee.
Looking to Exchange a Custom Item? Exchanges for Custom Gear are handled via Store Credit. We refund your account and then you can use the credit to place a new order.
Items must be returned/exchanged new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted.
Items are to be returned within 7 days of the request being approved. If there's any issues please reach out to Customer Service.
Please click the button that best matches the type of return you are trying to request.
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Enlightened Equipment is driven by a passion for making ultralight outdoor gear that goes wherever you go. Our philosophy is to be smarter and lighter, focusing on quality and eliminating extra features so you carry only what you need. Since our gear uses incredibly lightweight materials, strength and durability may be reduced. It is up to you, the user, to determine if the items will serve their intended purposes for you. Take note that lightweight gear may not be able to stand up to the same use and abuse that heavier gear built with more durable materials can withstand. Enlightened Equipment warrants its products will be free from defects in materials and workmanship to the original owner for three years from the time of Purchase.
We will repair or replace, at our discretion, any damaged product covered by our warranty, free of charge. If we determine the warrantied item is irreparable, we will replace it with the same, or similar, item at our discretion. If we cannot repair or replace the warrantied item, we will issue you a refund for the original purchase price.
Our warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence, or aftermarket modifications.
Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear. Ultralight products are made from less durable materials in order to achieve noticeable reductions in weight. This does not imply that our gear needs to be treated delicately. It does mean that it needs to be treated with thoughtful intent. Be aware of the zippers in your tent, and be conscious of the things around you that may damage your gear, eg., dogs, fire, sharp objects, and so on.
All Warehouse items are covered by our warranty, excluding any specific issues mentioned on the product page. Warehouse items are sold in like new condition.
For professional repairs, we have a partnership with a third-party company based out of Bend, Oregon called Rugged Thread.
You can request a quote from them here:
Items sent in for repair must be reasonably clean. If we determine that an item is too dirty to handle or repair, we will send it back.
If you wish to apply for a Prodeal, please fill out the form below. The affiliations we offer discounts to will be in the drop down menu! We require that you have an EE account prior to requesting Prodeal access.
*Please note, the Prodeal discount applies only to products made by Enlightened Equipment. Any products sold but not produced by Enlightened Equipment are not discounted. However, you can reach out to the companies that produce those items to see if they offer a Prodeal. Thanks!
Donations - Enlightened Equipment is dedicated towards supporting charitable nonprofit organizations aligning with our values of outdoor exploration, natural protection, and environmental conservation. If you or the group you respresent would like to request a donation, please fill out the attached form Here. If we feel as though your request is a good fit for Enlightened Equipment or the charitable spaces we're focusing to aid in, we'll get back to you shortly. All requests must be submitted 60 days before their deadline.
Sponsorships & Professional Collaborations - If you would like to request a sponsorship for an event or trip, or to collaborate with Enlightened Equipment on special projects, please fill out the attached form Here. We receive many requests for sponsorships and collaborations, so if we feel as though your request is a good fit for the collaborative and communicative efforts of Enlightened Equipment, we'll get back to you shortly. All requests must be submitted 60 days before their deadline.
Although we would love to sponsor and support nearly all of the requests we receive, we must be selective with the resources and opportunities we have to give.
We ask that requests for the same project only be submitted once per fiscal year.
Sleeping quilts are used as a part of a sleep system that usually includes your tent, your sleeping pad, your sleeping quilt or bag, and base layer cloths. Without each of these pieces accounted for in the conditions you expect to be sleeping in, your system may fail, and your other parts of your sleep system cannot make up for it. For example, your 0° sleeping quilt will not be able to keep you warm if your heat is lost beneath you by having an inadequate sleeping pad..
Quilts use strap systems to attach the quilt to your sleeping pad. This usually includes some combination of either flat straps, or loop straps, which loop around the pad, then attach the quilt via clips..
Both Sleeping Quilts and Bags use temperature rating to measure their level of warmth, meaning that a 20° sleeping quilt should be equally warm (when used properly) against a 20° sleeping bag. In extreme cold conditions, having your body fully encapsulated by a sleeping bag may create extra layers of failsafe for keeping out moisture and drafts.
Because of their ability to be opened and moved within more freely, quilts are generally better for side sleepers. Quilts allow you to sleep more naturally while in blanket-mode, and allow you to choose how secure/tight to your body the quilt sits on colder nights.
Sleeping bags fully encompass the user head-to-toe, while sleeping quilts only cover the most necessary parts of the body. Sleeping quilts lack the hood of a sleeping bag, as well as the insulation underneath your body in exchange for a more highly versatile sleeping experience. Sleeping quilts can be formed as blankets, or closer to full bags, depending on the temperatures and variables the night calls for, while sleeping bags will only wrap around the user fully in the 'mummy bag' fashion.
Why do we keep calling it a Sleep System? Can't I just roll out my sleeping bag and be good?
Why can't temperature ratings all just be the same?! Let's try to make an (unfortunately) long story short.
Make sure you have the best night of sleep possible - body temperature management, caloric intake, & more.