You’ve got questions, we’ve got answers! Here’s a list of some general frequently asked questions about order processing and shipment.

Don’t see what you’re looking for here? We have an awesome blog, that we’re constantly updating with new information. Check out our support hub to learn about choosing a sleep systemmaintenance and repairtemperature ratings, our warranty and return policies, and more.

Where is my order confirmation?

You will automatically receive a confirmation email after you complete your order. The order number will be in the subject line, and the email will include an itemized invoice. If you didn't receive a confirmation, check your spam folder, as sometimes these messages end up there.

Can I change my order?

Orders cannot be changed once they are placed. If you made a mistake or want something different, contact us so that we can cancel your order and issue you a refund. Then you may place a new order.

Cancellations are subject to our cancellation policy. Be sure to check out our sizing guides before ordering custom gear, because returns and cancellations of custom orders are subject to a 20% restocking fee.

How long will it take for my order to ship?

In-stock items typically ship within 1-2 business days. This is the amount of time it takes to leave our building, not to arrive at your house. Custom items ship in a number of weeks, which are listed on the product page of each item. This is because custom items have varying build times, according to the number of orders we’re currently receiving. Check current custom lead times by clicking HERE.

In an effort to be fair to all our customers, we do not rush orders. Try to plan ahead; if you’re purchasing for a trip on a popular holiday weekend, there’s a good chance a lot of other people are too.

What does the order status “Awaiting Fulfillment” mean?

This means we have received your order, and it is either in production or being prepared for shipping. If you ordered a custom item, keep in mind that we sew these items in the order we receive them. On each product page, you can see approximately how long the waiting time will be.

You’re welcome to contact us to request an approximate shipping date.

I only made one order, but I see two charges on my card. What happened?

Some banks process online purchases using an authorization charge first, then an actual transfer. The authorization charge will show as pending, then disappear once the actual transfer occurs. Depending on the bank, the authorization charge may take a while to clear out, up to eight days for debit cards, or a month for credit cards. If you're still seeing a duplicate charge when you receive your billing statement, you're welcome to contact us to sort it out.

What services do you use for shipping?

For domestic orders in the USA, we ship with USPS Priority 2-3 day delivery. For international shipping, we use FedEx International (unless otherwise noted by the buyer), for $36 for international shipping addresses. Customers are responsible for any import duties, taxes or fees. The UK is excluded from this and will pay VAT tax at the time of purchase.

Will I receive an email when my order ships?

Yes, as soon as the quilt ships, an email automatically goes out including the tracking number. Be aware that it can sometimes take half a day or so for the tracking number to start showing updates.

How can I get in touch with you?

If you aren't finding the information you need, contact us.

  • We can also be reached by phone at 507-474-6225
  • Live Chat: You can also live chat with us using the red button at the bottom of the screen. If we’re offline, you can leave us a message and we’ll respond as soon as we can.

For more info check out our Blog!


How do you use a sleeping quilt?1

Sleeping quilts are used as a part of a sleep system that usually includes your tent, your sleeping pad, your sleeping quilt or bag, and base layer cloths. Without each of these pieces accounted for in the conditions you expect to be sleeping in, your system may fail, and your other parts of your sleep system cannot make up for it. For example, your 0° sleeping quilt will not be able to keep you warm if your heat is lost beneath you by having an inadequate sleeping pad..

How do you attach a quilt to a sleeping pad?1

Quilts use strap systems to attach the quilt to your sleeping pad. This usually includes some combination of either flat straps, or loop straps, which loop around the pad, then attach the quilt via clips..

Is a quilt or sleeping bag warmer? 1

Both Sleeping Quilts and Bags use temperature rating to measure their level of warmth, meaning that a 20° sleeping quilt should be equally warm (when used properly) against a 20° sleeping bag. In extreme cold conditions, having your body fully encapsulated by a sleeping bag may create extra layers of failsafe for keeping out moisture and drafts.

Are quilts good for side sleepers? 1

Because of their ability to be opened and moved within more freely, quilts are generally better for side sleepers. Quilts allow you to sleep more naturally while in blanket-mode, and allow you to choose how secure/tight to your body the quilt sits on colder nights.

What’s the difference between a sleeping bag and sleeping quilt?1

Sleeping bags fully encompass the user head-to-toe, while sleeping quilts only cover the most necessary parts of the body. Sleeping quilts lack the hood of a sleeping bag, as well as the insulation underneath your body in exchange for a more highly versatile sleeping experience. Sleeping quilts can be formed as blankets, or closer to full bags, depending on the temperatures and variables the night calls for, while sleeping bags will only wrap around the user fully in the 'mummy bag' fashion.