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As an ever-growing small business, Enlightened Equipment is continually seeking skilled individuals to handcraft custom outdoor gear. We seek individuals who are energetic, self-motivated and have strong attention to detail. Applicants can apply in person at the address indicated below or submit an application via email to: Shannon@enlightenedequipment.com.

 

Customer Service Representative

Department: Customer Service

Reports to: Head of Customer Service

Type: Full Time - Hourly

 

Overview:

As a Customer Service Representative you will be interacting directly with customers, answering their questions and helping them to solve problems with our products. Customer Service Reps are the face of Enlightened Equipment.

Responsibilities:

The responsibilities and duties of this position include, but are not limited to:

  • Managing phone calls, emails, live chat, and social media customer contacts; helping them decide on purchases, place orders, correct issues and educate customers about our products and services;

  • Keeping track of production lead times and schedules to effectively communicate appropriate expected wait times to customers as they plan their orders;

  • Understanding the use and application of our products to better help customers choose the correct products for their needs;

  • Must represent the company well and leave the customers glad to do business with us.

 Minimum Position Qualifications:

  • Basic understanding on how to use word processing and spreadsheet documents;

  • Possess strong analytical and problem solving skills with a strong attention to detail;

  • Excellent written and oral communication skills;

  • Competent with phones, email and social media;

  • Ability to work independently and multi-task responsibilities;

  • Manage multiple customer contacts simultaneous;

  • Have a positive attitude and be able to work with a variety of personalities;

  • Work in a fast paced, rapidly growing environment;

  • Must be able to manage time appropriately;

  • Dependable and self-motivated.

Preferred Position Qualifications:  

  • High School Diploma or Equivalent;

  • Experience in ultralight backpacking and other self supported outdoor activities;

  • Experience with our products;

  • Experience in a customer service role, outside of retail.

 

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Sewing Machine Operator

Department: Operations

Reports to: Production Manager

Type: Full-Time Hourly

 

Overview:

Working as the Sewing Machine Operator you will be responsible for manufacturing the sewn goods for Enlightened Equipment.

Responsibilities:

The responsibilities and duties of this position are, but not limited to:

  • Adheres to all safety policies and procedures;

  • Follows all quality methods, procedures and guidelines to ensure consistency of work;

  • Reads order-specific job travelers and/or engineered drawings to ensure each order is produced to specifications;

  • Uses an industrial sewing machine;

  • Completes all job duties within given time constraints;

  • Performs other duties as assigned;

  • Cross-trains between several different jobs;

  • Cleans and maintains work area;

  • Pursues continuous improvement to improve efficiency of job duties and work flow.

Minimum Position Qualifications:  

  • Strong attention to detail;

  • Ability to work in a fast paced, rapidly growing environment;

  • Ability to work independently, with minimal supervision;

  • Needs good visual judgment to notice errors and/or defects;

  • Ability to accurately read a tape measure;

  • Have a positive attitude and be able to work with a variety of personalities;

  • Good written and oral communication skills;

  • Must be able to manage time appropriately.

Physical Requirements and Environment:

  • Must be physically capable of safely lifting a minimum of 30 lbs. without assistance;

  • Involves sitting for long periods as required;

  • Requires repetitive movement and extensive use of hands;

  • Includes exposure to noise levels that are distracting and/or uncomfortable;

  • Requires wearing personal protective equipment.

Preferred Position Qualifications:  

  • A high school diploma, GED, or higher;

  • Previous sewing experience.

 

 

Enlightened Equipment
1124 W. 5th Street
Winona, MN 55987
507-474-6225