Order Change Policy

Items cannot be changed or altered once an order has been placed. The customer may cancel an item at any time prior to being shipped, per our Cancellation Policy.

If you'd like to cancel your order, reach out to customer service, and we'll assist you.

Order Cancellation Policy

Stock and warehouse items are items that ship in 1 to 2 business days. Orders for these items can be canceled with a full refund issued, as long as the item has not been shipped. Once an item has shipped, the Return Policy applies.

Custom items can be cancelled within 48 hours of when the order was placed, and a full refund will be issued. After the initial 48 hours and before shipment, items can still be canceled and refunded, but the refund will be reduced by 20% of the item's original purchase price, due to process interruptions and used materials.

Return Policy

Our return policy varies depending on the type of product you purchase. The below policies are for items you wish to return new and unused. We do not accept returns of used items. For details regarding warranty issues, see our Limited Lifetime Warranty.

Stock items and warehouse items ship in 1 to 2 business days, and can be returned for a full refund within 30 days of shipping. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. You must reach out to our customer service team to receive return approval prior to shipping any items back. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.

Custom products can be returned within 30 days of shipping, and will be charged 20% of the item's original purchase price, as a restocking fee. Items must be new and unused, with any included tags still attached. Any items with visible signs of use, or noticeable odors, will not be accepted. You must reach out to our customer service team to receive return approval prior to shipping any items back. All approved items must be shipped within 7 business days of receiving return approval. The customer is responsible for any shipping expenses involved. Refunds are given in the original method of payment.

Limited Lifetime Warranty

Enlightened Equipment warrants its products will be free from defects in materials and workmanship to the original owner for the lifetime of the product.

If a warranty claim is validated, we will repair, replace or refund, at our option, the damaged product.

Our Limited Lifetime Warranty does not cover damage caused by normal wear and tear, accident, lost or stolen items, improper care or cleaning, non-standard usage, negligence or aftermarket modifications.

“Lifetime of the product” means the lifetime of the components, fabrics, and materials of the warrantied product. Materials and components wear out, deteriorate and fade over time, depending on the product’s exposure to the elements and how the product is used and cared for. Our warranty does not cover products that fail or are damaged due to wear and tear.

All Warehouse items are covered by our warranty, excluding any specific issues mentioned on the product page. Warehouse items are sold in like new condition.

Choosing Your Quilt Specs

• • Tips for Choosing a Temperature Rating
  • About Our Temperature Ratings
  • All about our fabrics
  • Compare our quilts

Using Your Enigma

• • Using your EE pad straps
  • How to choose a sleeping pad

Other Helpful Links

• • FAQ Page
  • Care & Repair
  • Order Status & Shipping
  • Our Policies
  • Visit Our Full Support Site

Videos

• • The Enigma
  • Which Fabric Should I Choose?
  • Pads & Straps
  • Tim Talk: What the Footbox